Glendale / Arizona / United States
What makes your business stand out from competitors? The difference between us and our competitors really boils down to the range of services we offer, the quality of our work, our availability, and our pricing. We are full service plumbing contractors, which means we create, repair and improve plumbing systems, not only for commercial new construction, but also for businesses and homeowners. Because half of our business is dedicated to commercial new construction, and the other half to commercial and residential service & repair, we are virtually able to guarantee that no plumbing problem or need is ever too much for us to handle. The quality of our work is one of the most important aspects of our business, which is why we guarantee our plumbing work for a full year after service. We are available Monday through Friday from 7:00am to 4:00pm, and closed on the weekends. However, plumbing problems dont have a work schedule, why is why we offer 24 hour emergency service at no additional charge. Finally, we offer the fairest rates for our services. The pricing for any service revolves around our hourly rate, the cost for any parts needed, and the cost for any machine needed; thats it. Our hourly rate is good for consumers as well because it eliminates the possibility of price fluctuation. How do you minimize inconvenience to homeowners? We utilize the most current technology available to ensure our customers are completely satisfied. We provide: - 24 hour emergency service for no additional charge - Same day service (most times) - Fast arrival - Explanation of service provided - Easy payment experience - Paperless options - Personal follow up How do you bring integrity to your business? Integrity is a concern for consistency in what we say and do. We achieve this by having a unique pricing structure, hiring only the right kind of plumber, having corporate accountability and having a zero tolerance policy for actions contrary to our brand. We top it off by following up with our customers after each service. What improvements are you looking to make to your business? We are always looking for the best ways to improve our customers experience with our company. With this end in mind, we focus on looking to our loyal customers to tell us their pain points, and then to create innovative ways to reduce or eliminate them. Describe your work experience. We have over 25 years constructing the finest buildings in town, and repairing & improving the plumbing systems businesses and homeowners. Whether their need is a complete remodel or a simple toilet repair - our experience proves that we are a proven choice. What kind of projects do you work on? Our plumbing services include: - Installation - Quote - Repair - Removal - Trouble-shoot We provide these services for: - Backflow Preventer - Bathtub - Boiler - Drain Line - Faucet - Garbage Disposal - Gas Line - Grease Trap - Hose Bib - Misting System - Reverse Osmosis - Shower - Sink - Solar Water Heater - Sprinkler - Sump Pump - Toilet - Urinal - Valve - Water Heater - Water Line - Water Softener As well, we provide specialized plumbing services which include: - Video Camera - Leak Locate - Hydro Jet - Rough In - Re-Pipe - Re-Route - Snaking - Testing Why do your customers like working with you? We can go on and on about the reasons why our customers like us, but one customer in particular wrote a review about us recently, and we think it hits the nail on the head: "Im a home owner and single. I had been a loyal customer to another plumbing company for over two years. And having suffered through their many problems, I finally decided to look for someone different when they incorrectly installed a very expensive tankless water heater. I was lucky to find Deer Valley Plumbing. They were highly recommended by the water heater manufacturer, and I was so pleasantly surprised to see how professional the
