Chicago / Illinois / United States
Stevens Communications sells and supports compliance, performance and risk management solutions for call centers throughout North America. The company develops applications for workforce management, interaction recording, monitoring, quality assurance and customer analytics. Its project managers have successfully implemented many digital, analog and Internet protocol-based recording solutions. Stevens and Audentify partner to deliver a range of automatic systems that enable voice capture, recording and monitoring of interactions between agents and customers. The company also performs services, such as project and program management, process and technical design, integration and configuration. It has served various companies, such as Leo Burnett, Foresters, BlueCross BlueShield, Lending Solutions and Municipal Credit Union. Stevens Communications has operated since 1987 and is headquartered in Chicago.
