Established in 1997, inContact, formerly known as UCN, provides a variety of telecommunication services for commercial and industrial clients throughout the United States. It offers solutions in the areas of automated call distribution, database integration, skill-based routing, interactive voice response, and work force, multimedia contact and reporting management. The company provides the inContact ACD management suite, which offers contact handling and routing solutions for inbound and outbound call blending. It specializes in the fields of Voice over Internet Protocol and Software-as-a-Service. The company provides project management, report development, environmental evaluation, technical support, design, documentation, on-site training and Web-based services. It additionally offers sale, marketing, consulting and on-call services. The company has partnerships with Salesforce.com, KellyConnect, CallTower, Customer Dynamics, Simplify and Astadia. It has received the Product of the Year Award from Communications Solutions and IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine. inContact through its wholly owned subsidiary, MyACD, develops and distributes telephone software solutions for call center traffic management and related functions.