Colorado Springs Utilities is a community-owned utility that provides reliable natural gas, electricity, water and wastewater services to customers in the Pikes Peak region of Colorado. The strategic direction for Colorado Springs Utilities begins with its resident owners, who elect a city council that serves as the governing entity known as the Utilities Board. The ends policy and measurements set by the Utilities Board provides direction on what Colorado Springs Utilities is expected to achieve. The officer team then develops and communicates a set of strategies, goals and objectives to the organization. The business direction further defines and provides the mechanism to prioritize programs and initiatives to achieve the organizational strategies, goals and objectives.