InterCall, a division of West Corporation, is a service provider in the world of conference communications and offers audio, event, web and video solutions. It specializes in customized inbound, outbound, interactive, Internet, collections and conferencing services. The company serves more than 120,000 individual conference leaders in more than 30,000 organizations. In addition to a strong presence in the United States, including more than 25 domestic sales offices, InterCalls reach extends to several sales offices and operations facilities around the world. The company continually seeks input and feedback from customers for the continuous improvement of products, service levels and processes. Established in 1986, InterCall has headquarters in Chicago, Ill.