Over the past 20 years, Global Contact Services has been both a consumer and a provider of call center services on and offshore. That unique experience has given us the advantage in understanding both sides of the call center equation and helped us design a powerful model that benefits each party. GCS leverages its expertise to create and coordinate profitable offers, business solutions and marketing plans, bringing your business together with the right telemarketing strategy, call center solution and structure for success. GCS increases your inbound and outbound volume and profitability by finding leads, recruiting and training agents, creating sales incentives and financing monthly call center payouts. GCS has the most robust agent support program nationally with a certified agent training program that gives agents the tools and training they need to excel.